FAQ

Why should I choose Swimcademy?

With Swimcademy, you're guaranteed to have a fully certified instructor with 3+ years of teaching experience, and a competitive swimming background. We are fully licensed by the Lifesaving Society to teach and evaluate to their standard, assuring your child will work on important skills that are transferrable to programs offered by the town and other organizations. Our instructors are dedicated to each swimmer and helping them succeed. We pride ourselves in our attention to technique and use personalized lesson plans to see results!

What ages do you teach?

We teach ages 3+, including teens and adults!

How many sessions should I register for?

This depends on your swimming goals. If you are looking to pass a Swim for Life level, we recommend registering for 2 or more sessions since 1 week is normally not enough time to fully master the skills required to pass a level.

What do I need to bring to my first lesson?

​Please show up in your bathing suit as change rooms are unfortunately not yet available. Bring a towel, goggles (if needed), and your swimmer's previous report card (if applicable). We ask to please opt for a swim shirt instead of sunscreen, or apply any water-resistant sunscreen at least 30 min before entering the pool. We have a child-size (30-60 lbs.) PFD for learning certain aquatic skills. You're free to bring your own but this isn't necessary. Other items to consider bringing include: water bottle, hair tie, and umbrella (for parents if it's raining!)

Do you have a bathroom and change room?

We do not have a bathroom or change room facility available yet. We ask that you please use the bathroom before arrival, and arrive in your bathing suit. We apologize for the inconvenience.

What is your pool like?

Our backyard pool is a newly built, heated, salt water pool, and is 18' x 40' with a shallow and deep end, making it great for lessons for all ages. It is surrounded by shade trees, and we have chairs available for parents. Our pool is deep enough to teach all swimming skills excluding standing dives, and large enough to comfortably accommodate up to two private lessons at a time.

What is your policy for cancellations and refunds?

We have a no-cancellation and no-refund policy. Please remember that registering for a session is a commitment to attend all 5 days, and we cannot accommodate missed lessons.
Lessons will only be cancelled in cases of severe weather (e.g. thunder, lightning, or torrential downpours) at the instructor's discretion. In these cases, a make-up lesson will be offered on a later date. Lessons will continue as scheduled in light to moderate rain, wind, or other non-dangerous weather.

Can I register two swimmers in semi-private if they are at different levels?

We are happy to offer semi-private lessons to swimmers at the same level or within 1 level of each other. This is to ensure that instructors can teach and maintain supervision of both swimmers at the same time and plan lessons that are applicable to both swimmers. We ask that you please enrol your children in separate private lessons if this is not the case!

Which instructor will I be assigned?

We are a team of four instructors, and an instructor will be assigned to you based on our availability at your requested time slot. We understand the importance of consistency over multiple sessions, and we do our best to pair returning families with their previous instructor when possible. However, instructor availability can vary summer to summer and even week to week. If you're a returning client with a specfic request, please include it clearly in your registration and we will let you know what's possible.

How do you accept payment?

We accept e-transfer, and we will send you payment details in your confirmation email within 48hr upon completing the registration form. Please note that time slots are allocated on a first-come first-served basis, and payment is how you secure your spot. You may choose to pay in cash on the first day of your session, but your time slot will not be guaranteed until payment is made.

What is your referral discount?

We appreciate families who refer friends to Swimcademy! For every friend you refer who completes registration and mentions your name, you will receive a $25 discount on your next session. Registrations are considered complete once payment is received. Discounts apply only to future lessons and cannot be refunded for past payments.

Where can I park?

There is some limited parking available in our driveway. Please note that there is no legal street parking directly in front of the house, however there is parking on the street just east of the house.